Return/Exchange Policy

1. Introduction
At Taty Chic, your satisfaction is our priority. If you are not completely satisfied with your purchase of women’s clothing or fashion accessories, you may return or exchange your order under the conditions outlined below. Please read this policy carefully before initiating a return or exchange.

2. Eligibility for Returns and Exchanges

• Timeframe: You have 30 days from the date of receipt to request a return or exchange.
• Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Exclusions: Certain items, such as final sale or clearance items, may not be eligible for return or exchange. Please check the product description at the time of purchase for any special conditions.

3. How to Initiate a Return

• Contact Us: To start a return, please email our customer support at support@tatychic.com with your order number and reason for the return.
• Return Authorization: Once your request is reviewed and approved, we will provide you with a return shipping label and detailed instructions.
• Packaging: Securely package the item(s) and attach the provided shipping label.

4. Refund Process

• Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet the return criteria.
• Approval: If approved, your refund will be processed and a credit will be applied to your original method of payment. This process may take a few business days.
• Return Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect. In such cases, Taty Chic will cover the return shipping expenses.

5. How to Request an Exchange

• Exchange Request: If you wish to exchange an item for a different size, color, or product, please contact us at support@tatychic.com with your order details and desired exchange item.
• Exchange Process: Once your exchange request is approved, follow the return instructions to send back the original item. After the returned item is received and inspected, we will ship the replacement item.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@tatychic.com. We will arrange for a return or exchange at no additional cost to you.

7. Contact Information
For any questions or further assistance regarding our Return/Exchange Policy, please contact us at:

• Customer Support: support@tatychic.com
• Mailing Address: Taty Chic, 3224 West Metairie Ave N, Metairie, Louisiana, 70001, United States

8. Changes to This Policy
Taty Chic reserves the right to update or modify this Return/Exchange Policy at any time. Any changes will be posted on this page with a new effective date. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.