Complaint Policy

1. Introduction
At Taty Chic, we value your satisfaction and are committed to addressing any concerns or issues you may experience. This Complaint Policy outlines the steps you can take to raise a complaint regarding our products, services, or your overall experience with our website www.tatychic.com.

2. How to Submit a Complaint

• Email: Please send your complaint to our customer support at support@tatychic.com. Include your order number and a detailed description of the issue.
• Mail: Alternatively, you can submit your complaint in writing to:
  Taty Chic
  3224 West Metairie Ave N
  Metairie, Louisiana, 70001
  United States
• Business Inquiries: For broader concerns or business-related complaints, you may contact us at contact@tatychic.com.

3. Complaint Process

• Acknowledgment: Once we receive your complaint, we will acknowledge receipt within 7 business days.
• Investigation: Our team will thoroughly investigate your complaint. We may reach out to you for additional details to ensure a complete understanding of the issue.
• Resolution: We aim to provide a formal response and resolution within 14 days of receiving your complaint. If additional time is required, we will inform you and provide an updated timeline.

4. Escalation
If you are not satisfied with our initial response, please indicate in your reply that you wish to escalate the matter. Your complaint will then be reviewed by a senior member of our team to ensure that all aspects are thoroughly addressed.

5. Record Keeping
We maintain records of all complaints to continuously improve our products and services. All personal data provided will be handled in accordance with our Privacy Policy and applicable data protection laws.

6. Changes to This Policy
Taty Chic reserves the right to update or modify this Complaint Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

7. Contact Information
If you have any questions or need further assistance regarding this Complaint Policy, please contact us at:

• Customer Support: support@tatychic.com
• Mailing Address: Taty Chic, 3224 West Metairie Ave N, Metairie, Louisiana, 70001, United States